|
| With the permission of the parent/guardian,
how do I obtain access to patient data marked confidential by
another provider? |
| A |
Contact the Help Desk. They will
provide instructions on obtaining parental release. If the patient
can be released, you will have immediate access to that record. |
| |
|
| What if the patient data can't be released
due to confidentiality? |
| A |
If a parent has requested confidentiality,
you must NOT release the record to you until a "Stop/Start"
form has been signed by the parent/guardian. |
| |
|
| What if a parent/guardian refuses to sign
the "Stop/Start"form? |
| A |
If a parent chooses not to sign the Stop/Start
form, the patient’s record remains confidential. |
| |
|
| How do I obtain a user name and password
to log into the Registry? |
| A |
Call the Help Desk at (619) 692-5656 to be
referred to your Registry
Provider Liaison. |
| |
|
| I can't access the Registry. I keep getting
an error message. What should I do? |
| A |
Write down the complete error message or
print the screen, then call the Help Desk. Most situations can
be handled directly over the phone. Occasionally, on-site assistance
might be required. |
| |
|
| What if my problem requires on-site assistance?
How long will I have to wait? |
| A |
Provider sites with only one Registry computer
are given priority and will usually receive same-day assistance.
Sites that can still gain access through another Registry computer
should receive assistance the following day within 24-48 hours
if possible. |
|
|
| What can I do if it takes a while
for my reports to run? |
| A |
You may experience some slowness during business
hours for reports that are run on a monthly or quarterly basis,
such as Vaccine Usage or Daily Immunization Report.
If possible, run the report before 8:00am or after 5:00pm as
fewer people access the system and the reports may run more
quickly. You can also contact the Help Desk or your Registry
Provider Liason directly for assistance with running the
report from the SDIR office. |
| |
|
| Why are my Reminder/Recall
labels not aligned properly on the page? |
| A |
There are two instances where this may still
be occurring:
1. This may still be occurring on those computers that have
both Windows 98SE operating system and Adobe Acrobat
Reader version 6. If this is the case, you can
correct the problem by uninstalling Acrobat version 6 and re-installing
the lower version 5. Please call the Help Desk if you are experiencing
this problem and we can confirm this and also provide assistance
in correcting the problem.
2. This may still be occurring on those computers that
have either Windows 2000 or Windows XP and Acrobat
version 6 due to a "print" setting.
To correct the problem, after selecting "file" "print"
from the menu bar look about 2/3 of the way down the page and
locate the "Page Scaling" option. Click on the arrow
to the right and change this setting to "None" then
click on "Ok". |
| |
|
| Can I use the Internet Explorer
"Back" and "Forward" buttons while entering
patient information? |
| A |
No, because you may inadvertantly
save corrupted data to the Registry database or you may lose
data. |
| |
|
| ^top |
|
If the FAQs above did not address or resolve your particular problem,
please contact the SDIR Help Desk at (619) 692-5656.
